Water pump supply and service
Water Tactics for on-site water pump service, repairs and replacement.
Authorised pump warranty service for selected brands.
Water Pump Sales and Installation
We offer rainwater pump selection advice to help you select the right pump for new or replacement installation. The proper pump for the specific application is one which provides optimal water pressure and flow-rate while operating at maximum efficiency to reduce power costs.
We recommend only quality brands with genuine warranty.
Pump Service – all pump makes, models and types
We service and repair all makes and models of pressure pumps including Bianco, Claytech, DAB, Davey, Grundfos, Lowara, Onga, Orange, Pumpmaster, Universal, Vada to name a few.
Call us for advice on centrifugal pumps, jet pumps, submersible pumps, pressure tanks and mains water to tank automatic switching devices.
Problems with your pump? What to do if your pump is not working.
There may be many reasons why your pump is not is not operating. Here is a quick trouble-shooting check list that you can use to rectify some basic issues:
Firstly, check the water level in your rainwater tank.
Your pump will not operate unless there is sufficient water in the tank. Most pumps have an automatic shut-off mechanism to prevent damage to the pump if the water supply is too low.
Check the electricity supply to the pump.
Ensure there has been no general power outage in your area. If electricity is on, it may be necessary to check the pump power point with another device to ensure the outlet itself is operational.
Note any pump warning indicators.
Some pumps have a display panel which will indicate if there is an operational problem. Check if there are any visible or audible warning signals. Take a note of any indicators for future reference.
Reset the pump.
If your pump has a reset button, press it to re-initiate the pump process.
Call Water Tactics on 3324 8774 to book a pump service visit.
If your pump is still not operational after these basic checks, call us on 3324 8774 for further advice or to book a pump service visit. You should keep a record of the pump purchase date in case of a warranty claim.
On-site pump repairs and service
We will visit and provide on-site assessment of rainwater tank water pump operation. In many situations, a pump may be able to be serviced and/or repaired on-site.
Off-site pump repair service
In cases where a water pump requires extensive assessment or repair, we will remove the pump for repair. If the pump is supplying internal plumbing to laundry, toilet or whole of house, we ensure the water switch is set to provide mains water supply. In the case where tank water is the sole water supply, we can install a loan pump to operate until the household pump repair is carried out.
Mains and tank water switching (water source diversion)
When tank water is connected to internal plumbing devices e.g. toilets, allowance must be made for diversion back to mains water in the case of limited tank water supply or pump failure. This is usually achieved by:
- Mains water top-up to ensure the tank is never empty (Note: this alone will not handle pump failure)
- Manual switching between tank and mains water supply
- Automatic water switching device installed in conjunction with an electronic pump. Examples are the electronic Davey Rainbank and the Claytech hydraulic AquaSaver.
Automatic water switches will swap the water supply to mains water when the tank water supply is insufficient or in the case of pump failure either due to power outage or pump malfunction. Water switches may be of electronic or hydraulic operation.
Reverting from mains water to tank water source
Automatic water switching devices revert from mains to tank water depending on the mechanism involved:
- Electronic float device located inside the tank which is set to detect a sufficient water level to enable switch selection of tank water supply.
- Automatic controller restart facility which will periodically check for sufficient tank water and result in the water source selector to revert back to tank supply.
How to tell if you are operating with tank or mains water source
When an automatic water switch is installed, the householder may not initially realise when the water source has been swapped as the object is to provide a constant uninterrupted water supply. The key is to listen for pump operation. If the pump is not operating but water is being supplied, you will be using mains water. As the objective of rainwater harvesting is to maximise the use of rainwater whenever possible, it is important to note whether the switch to mains water has occurred due to insufficient tank water or due to pump failure.
A pressure tank connected to a pump can increase operating efficiency. Pressure tanks come in a variety of sizes and store a reserve amount of water which can be drawn from without operating the pump. This means that if a request is made of a small amount of water, it can be supplied from the pressure tank instead of the pump starting to draw water from the rainwater tank.
Pressure pumps draw more electrical power in the start-up operation. Reducing the number of times your pump has to start reduces the power it consumes.
Pressure tank maintenance
A pressure tank contains an inflatable bladder. If the bladder is deflated it reduces the efficiency and will cause the pump to start & stop more frequently. The bladder pressure should be checked at least every 12 months and re-inflated to the prescribed pressure
Protecting your pump
Did you know that most pump manufacturer’s will void the pump warranty if a pump has been exposed to the elements without protection? Although a pump is all about transferring water, pumps can be irreparably damaged by external exposure to rain, moisture and submerging in water.
If it is not possible to locate the pump in a fully protected location, a pump cover will protect your pump from exposure to the elements and extend the life of your investment.
We supply pump covers in a range of colours to compliment tank colour or the pump location.